Michael H. Jardeen

305 North K Street Apt 12
Tacoma, WA 98403
(253) 529-0978, Michael@Jardeen.com

OBJECTIVE

To utilize my experience in Customer Service, Web Development, Sales, and Marketing in helping lead your team to the top of their game

EMPLOYMENT

BeoWulf Design Consulting, 1996-Present

• Built new intranet including templates for the Swedish Heart Institute.
• Implemented web site redesign for IAmAwakening.com including new graphics and style sheets.
• Redesigned web site Advanced Biometrics Inc., integrating new marketing plan. Accepted full-time position.
• Created web site design for computer reseller Ocitech.com, resulting in improved business results.
• Designed new web site for Krafchick Law Offices creating the entire look, feel and online presence for this law firm.
• Metatag and search engine listing optimization for The Plan Store resulting in increased traffic to the site.

Client Services Representative, RL O'Connor & Associates, 2003 - Present

• Inside sales role including outbound sales of customer service and business development training throughout the United States and Canada.
• Responsible for meeting and exceeding quota and generating sales via an assigned customer list, as well as prospecting for new customers.
• Utilize multiple computer systems to manage customer base and track results.

Internet Development Manager, Advanced Biometrics 2001-2002

• Maintained three corporate web sites for ABI and two subsidiaries.
• Completed web site redesigns, initial design of web sites and developed site content.
• Designed sites and site content.
• Worked with leadership team to create corporate branding and image creating the companies online presence.
• Worked with several departments to coordinate content and plan site development.
• Bug resolution and cross-platform compatibility testing.

HTML Team Lead, imandi.com 1999-2001

• Lead a team of HTML developers working to maintain and update a site of over 10,000 pages crossing 9 co-brands.
• Completed two total site redesigns while designing site structure and architecture.
• Created site structure and re-architectured the site.
• Site used custom ISAPI DLL's requiring managing integration of my teamÕs HTML with C++ coders.
• Worked in a team environment with other departments and programmers to help ensure completion of projects and to meet multiple needs and expectations.
• Managed Bug resolution, and cross-platform compatibility was a primary focus.
• Worked with Quality Assurance Team/Testers to insure a quality site.
• High volume hand coding of html was required.

Web Master, Diagnostic Ultrasound 1998-1999

• Developed web strategies for a medical device company.
• Created and maintained targeted web sites to support internal document control, outside sales forces and external customers.
• Worked with several departments to coordinate content and planning.
• Worked as part of Marketing team on Agency Review and integrating marketing plans into sites content.
• Developed an Ecommerce site using Mercantec SoftCart.

Web Publisher/Web Designer, Pointshare & IntraMed.net/MedLynx 1997-1998

• Created content and updated many web sites.
• Working in production teams to develop web sites.
• Working on team to implement Cold Fusion applications.
• Developed intranet sites implemented behind a firewall.
• Worked in mixed MacOS/Win95/NT environment.
• Frequently involved in Graphic design and modification of graphics.

Service Consultant & Account Executive, USWest Comm. 1983-1997

• Top sales performer in a high volume call center.
• Customer contact involving a high degree of flexibility and knowledge of the workings of a broad number of computer systems and products.
• Excellent customer contact skills that resulted in repeated customer commendations.
• Selected to be interviewed by the Wall Street Journal for an article about my department.
• Selected to introduce internationally known sales trainer Tom Hopkins at regional conference.
• Peer trainer, coach, and supervisor turnover specialist.
• Numerous awards for service and sales excellence.

COMPUTER EXPERIENCE

• Operating Systems: Win XP, Windows 9x, WinNT 4, Win2K, Mac OS 7 - X
• Languages: HTML, CSS, JavaScript
• Software: Photoshop, Cold Fusion, GifBuilder, Bryce, DeBabelizer, Eye Candy, GraphicConverter, PhotoTools, FireWorks, ImageReady, Dreamweaver, BBEdit, HomeSite, PageMill, Visual Page, GoLive, FrontPage, SoftCart, Word, Excel, Access, Visual Source Safe, Outlook, TestTracks, Navigator, Explorer, Eudora, Emailer, Fetch, ResEdit, Entourage and more.
• I am an expert hand coder.

Web examples - see http://www.jardeen.com/beowulf_samples.htm
You can also download a Word version of my resume.

EDUCATION

Western Washington University, Bellingham, WA - June, 1982

• Anthropology - BA
• Broadcast Communications - BA

References provided upon request